Covid-19 Notice

Reassurance to tenants of the Jersey Homes Trust.

COVID-19 Crisis;
26 March 2020.

The Jersey Homes Trust is a responsible and compassionate housing provider. We are used to working with those of our tenants who may have financial difficulties from time to time.

During the Coronavirus (Covid-19) crisis we recognise that some tenants will experience delays or interruptions in their income and prompt payment of rental may be affected. In such cases it is important to contact our Managers and to explain the problem. You will find us helpful and understanding.

In all normal circumstances we expect you to continue to pay your rent when it is due.

If you are laid off from work you should contact Customer & Local Services to make a claim for Income Support, which will assist you to pay your rent. Existing Income support claimants should contact Income Support by email with details of any change in circumstances.

The Jersey Homes Trust does not intend to evict tenants who go into rent arrears because of Covid-19.

Finally, we are happy to announce that Trustees have decided;

until further notice, the Trust will not implement rental increases that fall due.

Michael Van Neste
Jersey Homes Trust

Housing Advice

17th Dec, 2020

Government launches Housing Advice Service website

The Government’s Customer and Local Services Department have soft-launched a new website bringing together housing advice from across the and links to local third sector services. 

The website is the first component of the Housing Advice Service project, a new service designed to provide the people of Jersey with access to housing information and support, filling in gaps of the current government service offering and developing a new model of support based on best practice. In addition to the website, the Housing Advice Service project will involve: 

  • The creation of an online self-service checklist to triage customer’s needs and direct them to appropriate services; 
  • a specialist officer supporting customers with high needs to prevent and mitigate housing crises; 
  • phone and email service streams for housing advice and support 

The other components will be delivered in 2021. 

We will continuously improve the service. If you have any questions or feedback related to the website or service, please get in touch with Project Manager, Kieran Heaney; or submit the feedback anonymously via the online feedback form.