26 March 2020.
The Jersey Homes Trust is a responsible and compassionate housing provider. We are used to working with those of our tenants who may have financial difficulties from time to time.
During the Coronavirus (Covid-19) crisis we recognise that some tenants will experience delays or interruptions in their income and prompt payment of rental may be affected. In such cases it is important to contact our Managers and to explain the problem. You will find us helpful and understanding.
In all normal circumstances we expect you to continue to pay your rent when it is due.
If you are laid off from work you should contact Customer & Local Services to make a claim for Income Support, which will assist you to pay your rent. Existing Income support claimants should contact Income Support by email Income.firstname.lastname@example.org with details of any change in circumstances.
The Jersey Homes Trust does not intend to evict tenants who go into rent arrears because of Covid-19.
Finally, we are happy to announce that Trustees have decided;
until further notice, the Trust will not implement rental increases that fall due.
Michael Van Neste
Jersey Homes Trust
Your rent is due monthly and should be paid by Standing Order or by Internet Banking.
All tenants are responsible for paying their Parish Occupier Rates and telephone bills.
Most tenants are responsible for paying their own electricity, gas (where applicable), water bills and other household charges.
However, tenants living on some of our estates will pay these charges to our Managers. All new tenants will be notified about their responsibilities in this respect.
The Jersey Homes Trust is a private sector landlord.
As a tenant of the Jersey Homes Trust you may be eligible to apply for housing benefit as part of the Income Support Scheme operated by the States of Jersey. To find out more go to www.gov.je
What happens if I cannot pay my rent
If you find yourself unable to pay your rent please get in touch with our Managers immediately - do not wait until you have built up a debt. Our Managers will offer practical advice and can help you to work around any temporary problems.
If you need help with planning your financial affairs, you should consider contacting the Citizens’ Advice Bureau. Their trained counsellors can offer free, independent and confidential advice and assistance. Click here for contact details.