26 March 2020.
The Jersey Homes Trust is a responsible and compassionate housing provider. We are used to working with those of our tenants who may have financial difficulties from time to time.
During the Coronavirus (Covid-19) crisis we recognise that some tenants will experience delays or interruptions in their income and prompt payment of rental may be affected. In such cases it is important to contact our Managers and to explain the problem. You will find us helpful and understanding.
In all normal circumstances we expect you to continue to pay your rent when it is due.
If you are laid off from work you should contact Customer & Local Services to make a claim for Income Support, which will assist you to pay your rent. Existing Income support claimants should contact Income Support by email Income.firstname.lastname@example.org with details of any change in circumstances.
The Jersey Homes Trust does not intend to evict tenants who go into rent arrears because of Covid-19.
Finally, we are happy to announce that Trustees have decided;
until further notice, the Trust will not implement rental increases that fall due.
Michael Van Neste
Jersey Homes Trust
IF YOU SMELL GAS, IMMEDIATE ACTION IS NECESSARY
Care should always be taken with electrical equipment and fittings. Problems such as flickering lights and overheating sockets should be reported without delay. However, most accidents can be avoided by taking simple precautions.
IF THERE IS A FIRE IN YOUR HOME YOU MUST:
The following precautions will help reduce the risk of fire:
It is strictly forbidden to do the following in Jersey Homes Trust properties:
Do not store any hazardous substances or items in the storerooms.
All Jersey Homes Trust properties are fitted with a smoke detector which can give an extra few minutes of warning should a fire occur. If there is a false alarm, ventilate the room until the alarm stops. Test the detector regularly (once a week is recommended) by pressing the test button until the alarm sounds. If the alarm does not sound, replace the battery (if it is a battery-powered type). If the alarm ever starts to ‘beep’ regularly, replace the battery as soon as possible.
If the smoke detector fitted in your home is powered by mains electricity and it malfunctions, contact our Managers.
Many interior doors are fitted with automatic door closers. These are usually found inside the door and door frame linked by a small chain by which an open door is drawn back to close. These door closers help to prevent the spread of fire and smoke in the event of a fire. The removal of these devices could pose a serious risk to life and may affect your insurance cover. If you remove them you will be charged for their replacement.
It is useful to know where your stopcock is situated. If you don’t know, locate it now in case of future emergency.
To stop pipes freezing in cold weather, maintain a low heat throughout your home. If you should have a burst pipe, do the following:
Condensation is NOT damp! Condensation is typically a winter problem. Better insulation, new forms of double-glazing and draught proofing on doors all minimise draughts and stop heat escaping from your home. But they also reduce water vapour escaping, which can increase the risk of condensation. It is usually worse in winter when the building is cold and windows are opened less meaning that moist air cannot escape.
If it is allowed to continue to build up over a period of time in your home you will begin to see examples of damage caused to walls, fabrics, floors and ceilings. Unless checked, an unsightly black mould will form and the smell of damp will also be present making a property an unhealthy place to live in.
You can do a lot to prevent condensation from building up in the first place.
Produce less moisture
Provide even heating