Covid-19 Notice

Reassurance to tenants of the Jersey Homes Trust.

COVID-19 Crisis;
26 March 2020.

The Jersey Homes Trust is a responsible and compassionate housing provider. We are used to working with those of our tenants who may have financial difficulties from time to time.

During the Coronavirus (Covid-19) crisis we recognise that some tenants will experience delays or interruptions in their income and prompt payment of rental may be affected. In such cases it is important to contact our Managers and to explain the problem. You will find us helpful and understanding.

In all normal circumstances we expect you to continue to pay your rent when it is due.

If you are laid off from work you should contact Customer & Local Services to make a claim for Income Support, which will assist you to pay your rent. Existing Income support claimants should contact Income Support by email with details of any change in circumstances.

The Jersey Homes Trust does not intend to evict tenants who go into rent arrears because of Covid-19.

Finally, we are happy to announce that Trustees have decided;

until further notice, the Trust will not implement rental increases that fall due.

Michael Van Neste
Jersey Homes Trust

Reporting a fault

How do I report a fault?

BEFORE reporting any fault make sure that the problem has not been caused by negligence or by something caused by you.

  • For electrical faults check the fuse in the appliance and check your fuse box. 
  • Check that any plumbing problems such as blocked sinks, showers and toilets have not been caused by a lack of cleaning (i.e. hair or grease in plug holes) or, in the case of toilets, by the inappropriate disposal of sanitary products, wet wipes, nappies etc.
  • If your television is not working, check the satellite/aerial connections. 

To report a fault, contact our Managers at or by telephone on 01534 750200. 

You will need to give the following information:

  • Your name, address and telephone number.
  • As much detail about the fault as possible.

IMPORTANT NOTE: Unnecessary call-outs or call-outs for faults that are the tenant’s responsibility will be charged for.