Reporting a fault

How do I report a fault?

BEFORE reporting any fault make sure that the problem has not been caused by negligence or by something caused by you.

  • For electrical faults check the fuse in the appliance and check your fuse box. 
  • Check that any plumbing problems such as blocked sinks, showers and toilets have not been caused by a lack of cleaning (i.e. hair or grease in plug holes) or, in the case of toilets, by the inappropriate disposal of sanitary products, wet wipes, nappies etc.
  • If your television is not working, check the satellite/aerial connections. 

To report a fault, contact our Managers at or by telephone on 01534 750200. 

You will need to give the following information:

  • Your name, address and telephone number.
  • As much detail about the fault as possible.

IMPORTANT NOTE: Unnecessary call-outs or call-outs for faults that are the tenant’s responsibility will be charged for.